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Friday, October 27, 2006

A tale of two phones

So, I had to order couple of phones recently. Both on O2. One was a Blackberry, one was a K800i. I found the Blackberry (refurb) on e-mail for a pretty reasonable £40, won the auction, paid with Paypal and it arrived in a couple of days. I was ordering from a person, who's living depends on getting stars on eBay. I ordered the K800i from Carphone Warehouse six weeks ago and it still hasn't arrived. I was ordering from a computer that doesn't care whether I ever get a phone or not. I kept checking the web site, which kept saying that "Your order has been recieved" (they even sent me a confirmation e-mail) and it will be dispatched in 2-3 days. When I e-mailed to find out what was going on, I got an e-mail explaining that they "are currently experiencing high volumes of correspondence" blah blah blah. No wonder eBay is so successful, when the alternative is dealing with leading British retailers. P.S. The story has a happy ending though. When I rang up to complain earlier in the week, the phone was answered within a couple of minutes, the phone arrived two days later and they're sending me £45 compensation and upping my tariff by an extra 30 minutes per month for nothing.

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3 comments:

yeti said...

You are such an ungrateful sod. Think about how many customers they do keep happy, week in, week out, and try to see the bigger picture. You grudgingly admit that they gave you a tasty little sweetener to even things up at the end - good one: what about the hundreds of people in the UK every week who are getting ripped off by dodgy eBay sellers who get nothing? I've experienced it myself! Finally, have some respect for the people that work day-in, day-out to try to keep sods like you happy.

Citizen Dave said...

Ungrateful? I don't think so, when you add up how much money I've spent with them. But apparently I'm not the only person who has noticed how bad their customer service has been getting. See

See

"It remains to be seen how far Carphone's trusted-brand status has been eroded by its appalling customer service "

or

http://samsethi.typepad.com/sethi/2006/07/mr_dunstone_you.html

GreatSheElephant said...

wonder who he works for?

I wonder if in the future we will view their free broadband offer as a blunder of the same dimensions as the Hoover free flights offer

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